Agoda.com also use breadth of support of information systems of interorganizational informtion system. Interorganizaonal information systems where there are connection two or more organization. The below show how Agoda.com using interorganizational information system :

1. Affiliate

Agoda.com offers market leading rates at more than 500,000 hotels worldwide. As an Agoda affiliate partner, you are enabled to earn up to 60% commission on bookings - one of the highest commission rates in the industry - using our best in class tools and support. All features of our affiliate program, from our multicurrency and language support to our tools is designed to enable you to easily adopt the program and monetize your traffic optimally.

The Agoda affiliate solutions program is aimed at websites who are looking to earn commissions from hotel bookings right away, and want to build their site without a development team.

Affiliate tools

Search Boxes  

Agoda.com search boxes are our highest converting affiliate tools. They are installed in the form of a single block of code which can be easily copy/pasted onto your website, and allows your visitors to search part or all of our hotels, depending on your chosen settings. The search box can be customized to fit your website by using CSS.

Banners         

The Agoda affiliate program makes a thorough selection of well designed graphic banners available. They provide a great way to get conversions. The banners come premade in numerous designs,  languages and sizes, in order to fit seamlessly with your website.

Links / Deep Links     

Links can be made directly to any page within agoda.com, thus enabling you to provide the most relevant landing pages for your visitors. Agoda.com track all visitors arriving from links on your website, thereby ensuring that you earn full commission from sales made from your traffic.

Data File Downloads 

As an affiliate partner, you’ll have access to Agoda.com .csv hotel files which includes entire hotel inventory. Data files allow you to store static hotel information in your own database. As such, they are a great way to create your own hotel offerings and integrate them into your site.

2. Enterprise

Agoda.com Enterprise Solutions partners need customizable tools and products that fit the look and feel of their brand. To help enterprise partners prosper, Agoda.com provide co-branded landing pages, special promotions and other options. To qualify for Enterprise Solutions, you must already have a very large travel related website or be a mid to large size company. The criteria for enterprise solutions will vary by country and all Enterprise Solutions partners will be assigned a Partner Relationship Manager.

Enterprise tools

Co-branded Landing page

The co-branded landing page is a custom integration which allows your site to maintain its look & feel while also leveraging Agoda's brand. By using our co-branded pages, your customers feel confident that their bookings are secure. Millions of travelers have trusted Agoda with their bookings.

Direct Account Management

All enterrprise partners are managed directly by an Agoda Partner Relations Manager with vast industry and regional expertise.

Marketing Support      

Agoda provides enterprise partners with E-mail marketing templates to help promote hotels to your customers. Partners use this product to help direct travelers to landing pages and special hotel offers.

                                                    

3. Travel agents

Agoda.com Travel Agent Center is an advanced easily implemented hotel bookings solution for travel providers.  It allows multiple operators in a travel agency to book hotels and take advantage of the same rates, availability and promotions as on Agoda.com while earning very competitive commissions. No need for complex technical integrations. You can start bookings hotels and earning revenues in a matter of minutes. Agoda.com travel agent program does not have any fees so everything you earn will go directly to your bottom line.

Additionally, you can use all our affiliate tools directly on your own website in order to drive sales online. This includes linking options, search boxes, banners and static data feeds.

Reservation center benefits

The agoda.com Reservation Center is a simple booking form that allows travel agents to book hotels 24/7 every day of the year. It requires no training and is an easy-to-use interface that allows agents to find suitable hotel options for their clients in a matter of seconds.

Reservation Center Benefits:

·         Use corporate or the customers' credit card to settle payment.

·         Ability to make cancellations, amends and send special requests

·         Up to 60% commission on the agoda.com margin

·         Access to the same rates, availability and promotions as on agoda.com

Agoda.com also have :

1.      Mobile application

         -Easy to access Agoda.com through smartphone.

2.      Travel blog

Agoda.com is one of the fastest-growing online hotel platforms worldwide.

Agoda.com is one of the largest online accommodation platforms in the world. Offering over 400,000 properties in 174 countries in 38 languages, our global network of experts is at the leading edge of an industry that is rapidly transforming the way the world travels.

Agoda.com are constantly evolving, challenging the status quo and pioneering the way our customers and client’s interact with our site in previously uncharted ways.  Agoda provides a dynamic workplace in which creativity and collaboration thrive.  By joining Agoda.com, you’ll be part of this race to innovate.

   Agoda.com like open, frequent, constructive communication. Agoda.com employees are dedicated to making things          great.  Agoda.com understand that cutting-edge products come from cutting-edge ideas. The secret to Agoda success      is the people Agoda.com recruit – we are looking for the best.  What Agoda.com recruits get in exchange is not only          jobs, but career adventures.

Agoda.com hiring at all levels – from new college graduates to seasoned professionals. If you are interested in joining Agoda.com on this journey, Agoda.com invite you to check out our current job listings and apply for positions on line.  

You can view all open job positions to find jobs that suit your specific career interests in Agoda.com. Some of job that provide by Agoda.com is senior manager, market manager and also market coordinator.

Scope of Agoda.com Service – Information on the Site

Through the Site, Agoda provides an online platform through which you can browse different types of lodging and temporary accommodation, including but not necessarily limited to hotels, hostels, serviced apartments, B&Bs, rooms for rent, cottages, ryokans, etc. (collectively, the “Hotel(s)”) and make reservations with such Hotels. By making a booking through the Site, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Site, which shall become a binding contract when accepted by Agoda, which in turn means the reservation has been confirmed by the Hotel. We will indicate the acceptance of your Hotel booking via an e-mail confirmation (with a voucher for prepaid Hotels). We reserve the right to reject bookings as set out below.

When rendering our services, the information that we disclose about Hotels is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Hotels, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Hotels or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, hotel policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Hotel remains responsible at all times for the accuracy, completeness and correctness of the Hotel information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Hotel. Please note that Agoda is one of many channels Hotels use to make their inventory available for reservation. When a search result indicates that a particular Hotel has no more rooms available, that means the room type is not available for reservation through Agoda.

The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Hotel listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Hotel listed on the Site. The Hotels can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time.

We reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Hotel request, breach of the Terms of Use, force majeure events, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, violence, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN, Singapore,…), etc. In case a booking is rejected or cancelled by Agoda and a payment has already been made, you will receive a refund of the total booking value. We also reserve the right to bar (“blacklist”) users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Site under any other name or through any other user. See also below for our fraud prevention mechanisms.

In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in Agoda’s sole discretion.

Please note that suspected group bookings can also be rejected as most Hotels have specific procedures for group bookings. Contact our Customer Service team for more information.

Circumstances such as ongoing renovations, Hotel booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Hotel know any special requests or requirements you have at check-in.

How Agoda.com Collect Information

Agoda.com collect Personal Data about their customer that are provided when using the Site. Personal Data may include the customer name, address, phone number, credit card details, e-mail address, hotel name, hotel location and/or length of stay. Agoda.com also collect non-personally identifiable information, which may be linked to  Personal Data, including log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.

Agoda.com Protecting Their Customer Personal Data

To prevent unauthorized access, Agoda.com maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Agoda.com currently uses Secure Socket Layer technology to encrypt credit card information during transit.

How Agoda.com Use the Information Collected

Agoda.com use Personal Data and other information collected through the Site  to register customer with the Site and create customer user account,  to provide the customer with the requested products and service (mainly to process and confirm reservation) after verifying credentials,  to provide with information about Agoda.com products and services on the Site or on other websites and to communicate with customer to the extent necessary to provide such requested products and services, to build features that will make the services available on the Site easier to use and also for an improved user experience and general optimization purposes or .To contact customer in case there is any issue with the booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Agoda may contact their customer to request feedback on the experience in using the Site, to assist Agoda.com in improving the Site, to send newsletters or to offer special savings or promotions to customer as a Site user. The guest review is completely optional. Agoda’s customer can also choose to have your credit card details stored in personal account for faster future bookings and payments. Customer  can always log in to their personal account to delete, edit or add credit card details. For security reasons, the number cannot be edited, and only the last 4 digits of the number will be visible in the account.

Sharing Your Personal Data

Agoda may share customer Personal Data with third parties Agoda appoint to perform services on their behalf, such as web hosting, data analysis, marketing our products and services, also on websites of such third parties, handling credit card transactions and to otherwise providing  with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

In some cases, Agoda may require that  transact directly with a third party to obtain services, or when customer  use the Site to reserve a hotel room or obtain another product or service,Agoda may provide the customer Personal Data to that hotel or other involved third party.

Method of Payment

Credit card payment made by Agoda.com

Credit card – Payment – “Book Now, Pay Later”

For pre-paid Hotel bookings with Agoda, credit card payment will be charged by Agoda for the full price  upon reservation and confirmation of the booking or, in case of a "Book Now Pay Later"booking, at the future point in time communicated in the confirmation email. When using “Book Now, Pay Later”, the credit card must valid and has sufficient credit on the future payment date. If the credit card cannot be charged on such date for whatever reason, the booking will be cancelled unless the customer can ensure that the card payment can be authorized on time. Agoda will process refunds, if and when applicable, within a reasonable timeframe. For certain Hotels, Agoda will not charge their customer credit card, as the customer will pay the Hotel directly for stay (post-paid). However, in such cases some Hotels may pre-authorize  card, charge a deposit or charge the full price of the reservation up-front. Hotels may require credit card details in order to guarantee reservation. As such, Agoda will send  credit card information directly to the Hotel at which their customer booking is made and Agoda may verify (i.e. pre-authorize)  credit card as well. In order to safeguard and encrypt credit card information when in transit to Agoda, Agoda use the "Secure Socket Layer (SSL)" technology for their services.

 A small verification charge or pre-authorization may also be made to the Agoda customer card when using "Book Now Pay Later". The balance will be charged after confirmation or, in case of "Book Now Pay Later", on the future payment date.Agoda can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If the customer choose not to submit the additional information or if Agoda are not satisfied with the information received, the booking will not be completed and fully cancelled and any amounts charged will be refunded.

Agoda.com using the types of information systems of transaction processing system by support the monitoring, collection, storage, and processing of the data from the organization’s basic business transaction made by the customer by using swipe credit card and the data of the customer will be sent to database of Agoda in real time.

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