How Agoda.com Collect Information

Agoda.com collect Personal Data about their customer that are provided when using the Site. Personal Data may include the customer name, address, phone number, credit card details, e-mail address, hotel name, hotel location and/or length of stay. Agoda.com also collect non-personally identifiable information, which may be linked to  Personal Data, including log-in name, IP address, geographic data, operating system type, nationality and password, and search preferences related to specific searches, as well as other generic Internet usage related data.

Agoda.com Protecting Their Customer Personal Data

To prevent unauthorized access, Agoda.com maintain reasonable physical, electronic and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, Agoda.com currently uses Secure Socket Layer technology to encrypt credit card information during transit.

How Agoda.com Use the Information Collected

Agoda.com use Personal Data and other information collected through the Site  to register customer with the Site and create customer user account,  to provide the customer with the requested products and service (mainly to process and confirm reservation) after verifying credentials,  to provide with information about Agoda.com products and services on the Site or on other websites and to communicate with customer to the extent necessary to provide such requested products and services, to build features that will make the services available on the Site easier to use and also for an improved user experience and general optimization purposes or .To contact customer in case there is any issue with the booking. This includes faster purchase requests, better customer support and timely notice of new services and special offers. From time to time, Agoda may contact their customer to request feedback on the experience in using the Site, to assist Agoda.com in improving the Site, to send newsletters or to offer special savings or promotions to customer as a Site user. The guest review is completely optional. Agoda’s customer can also choose to have your credit card details stored in personal account for faster future bookings and payments. Customer  can always log in to their personal account to delete, edit or add credit card details. For security reasons, the number cannot be edited, and only the last 4 digits of the number will be visible in the account.

Sharing Your Personal Data

Agoda may share customer Personal Data with third parties Agoda appoint to perform services on their behalf, such as web hosting, data analysis, marketing our products and services, also on websites of such third parties, handling credit card transactions and to otherwise providing  with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

In some cases, Agoda may require that  transact directly with a third party to obtain services, or when customer  use the Site to reserve a hotel room or obtain another product or service,Agoda may provide the customer Personal Data to that hotel or other involved third party.