Saturday, 8 November 2014

Method of Payment

Credit card payment made by Agoda.com

Credit card – Payment – “Book Now, Pay Later”

For pre-paid Hotel bookings with Agoda, credit card payment will be charged by Agoda for the full price  upon reservation and confirmation of the booking or, in case of a "Book Now Pay Later"booking, at the future point in time communicated in the confirmation email. When using “Book Now, Pay Later”, the credit card must valid and has sufficient credit on the future payment date. If the credit card cannot be charged on such date for whatever reason, the booking will be cancelled unless the customer can ensure that the card payment can be authorized on time. Agoda will process refunds, if and when applicable, within a reasonable timeframe. For certain Hotels, Agoda will not charge their customer credit card, as the customer will pay the Hotel directly for stay (post-paid). However, in such cases some Hotels may pre-authorize  card, charge a deposit or charge the full price of the reservation up-front. Hotels may require credit card details in order to guarantee reservation. As such, Agoda will send  credit card information directly to the Hotel at which their customer booking is made and Agoda may verify (i.e. pre-authorize)  credit card as well. In order to safeguard and encrypt credit card information when in transit to Agoda, Agoda use the "Secure Socket Layer (SSL)" technology for their services.

 A small verification charge or pre-authorization may also be made to the Agoda customer card when using "Book Now Pay Later". The balance will be charged after confirmation or, in case of "Book Now Pay Later", on the future payment date.Agoda can never be held liable in such cases. Additional information submitted will be treated in line with strict industry standards to protect privacy, using encryption for transmission and specialized agents for verification. If the customer choose not to submit the additional information or if Agoda are not satisfied with the information received, the booking will not be completed and fully cancelled and any amounts charged will be refunded.

Agoda.com using the types of information systems of transaction processing system by support the monitoring, collection, storage, and processing of the data from the organization’s basic business transaction made by the customer by using swipe credit card and the data of the customer will be sent to database of Agoda in real time.

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15 comments:

  1. how can I change credit card detail before charge date?

    ReplyDelete
  2. Hi,
    I have booked hotel in Mauritius through Agoda.com with pay later option.
    Means payment for this booking will be collected at hotel.
    I have one query regarding this..
    If I have checked in to the hotel,how come agoda people will get to know that I have checked in to the hotel.

    In cancellation policy,they have mentioned like,If we have cancelled/modified /No showcase 70% of reservation charges will be deducted.

    Please help me to overcome this problem.

    How can I communicate to them that I have arrived in the hotel.

    If there are any steps to follow in there website to communicate with them.Please let me know.

    I mailed and contacted them by phone.But I didn't get any response from them.

    Thanks,
    Chandana

    ReplyDelete
  3. what if i dont have a credit card can i pay thru bank or not?thanks

    ReplyDelete
  4. what if i dont have a credit card can i pay thru bank or not?thanks

    ReplyDelete
  5. hi! any update on this? were you able to change card details?!

    ReplyDelete
  6. Hi. What if i want to change card details after i paid for my hotel ? I dont have this card anymore and i will need to confirm my booking on my arrival.

    ReplyDelete
    Replies
    1. Were you able to change your credit card details?

      Delete
  7. I had the same problem with justas

    ReplyDelete
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  10. Hai nak tanya, macam mana kalau kita tertekan back masa nk buat payment kt agoda? what should we do?

    ReplyDelete
  11. I have cancelled my cc suppose to be used for payment of hotel booking.
    I want to use another cc.
    What should I do next ?

    ReplyDelete
  12. Thus agoda issue an official receipt when I used payment thru credit card?

    ReplyDelete
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